Order Processing

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Type: Value Chain Diagramm
Order Processing

Diagram Content

An order is a customer`s request to deliver a certain product or a certain service. The Sales Order contains information data about the debtor to whom the goods should be delivered. An alternative invoice recipient can be defined, too. Furthermore, the sales order contains information about the ordered amount of goods or services, prices, delivery conditions and delivery dates. The delivered quantity of goods is the basis for billing.

Activities

  1. Documents handed over
    • Activity type: Event
  2. Invoice paid
    • Activity type: Event
  3. Order completed
    • Activity type: Event
  4. Order confirmed
    • Activity type: Event
  5. Order received
    • Activity type: Event
  6. Product ready for delivery
    • Activity type: Event
  7. Production order created
    • Activity type: Event
  8. QA Ok
    • Activity type: Event
  9. Sales Order & Project created
    • Activity type: Event

Processes

  1. Confirm sales order
    • In Process: Operations & Order Processing
    • Process type: Process
    • Assigned KPI: Process Time
  2. Deliver Product
    • In Process: Operations & Order Processing
    • Process type: Process
    • Assigned KPI: Delivery Time
  3. Dunning
    • In Process: Operations & Order Processing
    • Process type: Process
  4. Invoicing
    • In Process: Operations & Order Processing
    • Process type: Process
  5. Manufacture Product
    • In Process: Operations & Order Processing
    • Process type: Process
    • Assigned KPI: Process Cost
  6. Perform logistic steps
    • In Process: Operations & Order Processing
    • Process type: Process
    • Assigned KPI: Delivery Time
  7. Perform Order Processing
    • In Process: Operations & Order Processing
    • Process owner: Hans Peter
    • Process type: Process
    • Assigned KPI: Process Time
  8. Perform technical order processing
    • In Process: Operations & Order Processing
    • Process type: Process
    • Assigned KPI: Process Time
  9. Plan Manufacturing
    • In Process: Operations & Order Processing
    • Process type: Process
    • Assigned KPI: Process Time

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